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Privacy Policy for Mover Cleaning Limited
Effective Date: 02/07/2025
At Mover Cleaning Limited (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.cleanwithmc.co.uk or use our cleaning services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Mover Cleaning Limited
Registered in England and Wales
Website: www.cleanwithmc.co.uk
Email: [info@cleanwithmc.co.uk]
Phone: +44(0)7826 626303
Address: 81 Bridle Rd, Croydon CR0 8HF, UK
We act as the “Data Controller” of your personal data.
2. What Personal Data We Collect
We may collect the following types of personal data:
- Identity and contact details: Full name, phone number, email address, property address
- Booking details: Date and time of cleaning services, type of service requested, property details
- Payment information: Billing address and payment confirmations (payment card details are handled securely by third-party processors)
- Communication data: Messages or emails exchanged with us
- Technical and usage data: IP address, browser type, operating system, referral URLs, and site interaction (via cookies and analytics)
3. How We Use Your Data
We use your personal information to:
- Process service requests and manage bookings
- Provide customer support and respond to enquiries
- Send confirmations, invoices, and relevant service communications
- Improve our website, services, and customer experience
- Send marketing emails (only if you opt-in)
4. Legal Basis for Processing
We only process your data where we have a legal reason to do so:
- Consent: When you subscribe to marketing emails
- Contract: When fulfilling a service you’ve booked
- Legal obligation: Where required by law
- Legitimate interest: To manage and improve our services
5. Sharing Your Data
We may share your data with:
- Payment service providers (e.g., Stripe or PayPal)
- Service staff or contractors (only the information necessary to carry out the job)
- IT and hosting providers (to run and secure our website)
- Authorities or regulators if legally required
We ensure all third parties meet UK GDPR standards.
6. Data Retention
We retain your data for as long as necessary for the purposes for which it was collected:
- Booking and customer records: up to 6 years (for legal and accounting reasons)
- Marketing preferences: until you unsubscribe
- Analytics and cookies: in line with our Cookie Policy
7. Your Data Protection Rights
Under the UK GDPR, you have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw your consent at any time
- Request a copy of your data (data portability)
To exercise any of these rights, contact us at [info@cleanwithmc.co.uk].
8. Cookies
We use cookies on our website to enhance user experience and analyze website traffic. You can accept or manage cookie settings when visiting our site. For more details, please see our [Cookie Policy].
9. Security of Your Information
We use secure technologies and procedures to protect your personal information from unauthorized access, loss, or misuse.
10. Third-Party Links
Our website may contain links to other websites. This Privacy Policy does not cover external sites, and we encourage you to review their privacy notices.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.
12. Contact Us
If you have any questions about how we use your data, or if you wish to make a complaint, contact us:
Mover Cleaning Limited
Email: [info@cleanwithmc.co.uk]
Website: www.cleanwithmc.co.uk